Shipping policy
How will I know my order is processing?
Successfully placed orders will receive an email confirmation. Please check your spam filter or contact us for confirmation. If you need any assistance with your order, please contact us immediately at support@lileona.com. We will not be able to make changes to your order after it has been packed.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide.
How long does it take to process an order?
Please allow 1-3 calendar days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible, but we are a small team and we're not perfect. If you have questions about your order processing, please reach out to us at support@lileona.com.
How long does shipping take?
We ship to most locations across the United States. Shipping times depend on your location. All orders are shipped from Connecticut, so you'll likely get your order quicker if you live in New York than if you live in California. We offer different shipping options depending on destination (some additional charges may apply):
Contiguous 49 US States
- Standard: 2-6 Business Days depending on location
- Express: 4-5 Business Days depending on location
- Priority: 2-3 Business Days