FAQ
What types of lash products do you offer?
LiLeona specializes in customizable lash products designed to provide a personalized look for various occasions. Our range includes options that ensure salon-quality results from the comfort of your home, featuring long-lasting wear and water-resistant technology.
How do I customize my lash products?
Customization options vary by product, allowing you to select styles, lengths, and finishes that best suit your preferences. Detailed instructions for customization are provided on each product page to guide you through the selection process.
What is the expected wear time for your lashes?
Our lashes are designed for long-lasting wear, typically lasting up to 7 days with proper application and care. Factors such as humidity and activity level may influence the duration of wear.
Can I return or exchange my lash products?
Due to the hygienic nature of our products, we do not accept returns. However, exchanges are available for defective or damaged items. If you receive a product that is not in satisfactory condition, please contact us with photos and a description of the issue for assistance.
How long does it take for my order to be processed and shipped?
Orders are typically processed within 1-3 calendar days. Shipping times vary based on your location, with options ranging from 2-6 business days for standard shipping within the contiguous United States. Please refer to our shipping policy for more detailed information.
What should I do if I receive a damaged item?
If you receive a damaged item, please contact us immediately at support@lileona.com. Include photos of the damage along with a description. We will arrange for an exchange at no additional cost to you.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. If you do not receive this email, please check your spam folder or contact us for assistance.
Do you offer international shipping?
Currently, we only ship within the United States. We are exploring options for international shipping in the future. Please check back for updates.